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Welcome to World Book Support

 Timelines Kids
Early World of
Early Peoples  Inventions &
Living Green  Science Power  Social Studies
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At World Book we hope that we can make your experience using our digital products as easy and glitch free as possible. We have created a list below to assist you with any technical issues.

If you are unable to find the answers you are looking for then please contact Technical Support:

P:  1800 647 842 (Australian customers)
P:  +61 2 9902 3420 (New Zealand customers)

Please reference your account number (AUXXXXX or NZXXXXX) in any communication with World Book.



A step-by-step guide to help you get your online subscription started including: 

  • How to install a World Book Desktop Icon on a computer's desktop.
  • How to install World Book Web Graphics that provide a web link from your website to the World Book products to which you have subscribed.
  • View Recorded Tutorial Webinars here


eBooks Support - help on how to use our eBooks including:

  • eBook Technical FAQs
  • MARC Records for eBooks FAQs 


Early World of Learning Support - help with using our Early World of Learning on an iPad

  • Instructions for Early World of Learning on iPad for Teachers
  • Instructions for Early World of Learning on iPad for Students

kids Update

Kids - Help with using the new World Book Kids 

  • Downloadable support sheets
  • Technical Support
  • Kids Snapshot Presentation


Download the following scavenger hunts and tip sheets to help you use Kids, Student, Advanced and Academic on an iPad. 

Technical Questions:

Why is Early World of Learning, Kids, Student and/or Advanced not appearing properly on my iPad?
Your Safari settings may be set to Private Browsing. Services normally available on some websites may work differently until you turn off Private Browsing.
To turn off Private Browsing follow these steps:
1. Go to Settings
2. Select Safari
3. Scroll to Privacy and Security
4. Turn off "Do Not Track" 

Why isn’t Safari automatically remembering our school's World Book ID and password even when I tick ‘remember me’?
1. Tap Settings
2. Select Safari
3. Go to Passwords & AutoFill and make sure that Names and Passwords is on.
4. Press the Home button and open Safari. If Safari is black or dark instead of white or grey, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
TIP:  Make sure you DO NOT delete cookies (Settings > Safari > ‘Clear History and Website Data’) to retain your World Book ID and password.



Download the following tip sheet to help you became familiar with the new World Book Timelines.


Out of This World

It's a Wildlife Buddy!

Natural Marvels

A Timeline Of...

Young Scientist


Earth's Changing Climate

Endangered Animals

Myths & Legends

Activity Corner

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